Frequently Asked Questions
Who are we?
More Zoomy's, more good times. We deliver fresh, nutritious dog food made with natural, whole ingredients to help your dogs live healthier and happier.
What ingredients do you use?
We use human-grade, all natural ingredients. Our food is grain and gluten-free, made with high quality meat and fresh produce, with no fillers, preservatives and by-products.
How do I store the food and how long can I keep it for?
When stored properly in a freezer, unopened packs can be kept for up to 1 year from date of production. For optimal quality, we would recommend consuming the food within 6 months. Opened packs can be kept sealed, or in an airtight container in the fridge for up to 48 hours. Do not refreeze food that has been thawed.
How do I prepare the food for feeding?
Zoomy's comes fully cooked. (See Feeding Guidelines for more info)
Can I mix Zoomy's with kibbles or other food?
1) Meals: Zoomy's nutritionist-formulated gently cooked meals are fully balanced & complete and can be fed as a complete meal by itself or mixed with other food e.g. kibbles.
2) Meatballs: Zoomy's meatballs can be fed as a snack or treat or mixed with with your dog's current meals as a topper. Kindly note that dog treats or snacks should not replace daily meals.
How much should I feed my dog?
Please refer to the Feeding Guidelines page for more information
What are the delivery charges?
We have free delivery for orders above $80. Otherwise, a delivery fee of $10 applies.
When will I receive my order?
Our delivery slots are based on your location:
Mon & Wed, 7-10pm: West, South, Central
Tuesday & Thurs, 7-10pm: North, East
Outside of window: kindly arrange your own delivery to pickup from us
Postal codes starting with:
01-33, 58-71: West, South, Central
34-57, 72-81: North, East
What if I need to make changes to my delivery?
Please contact us by Whatsapp (9827 0232) to make changes to your delivery. If your order has not yet been packed and prepared, we can try to make the changes.
Will the food come in a frozen state?
Yes, Zoomy's are frozen and delivered in a cooler bag to maintain freshness and food safety.
What if I'm not home during delivery?
As the food is frozen, please ensure someone will be at the delivery address to receive your food and keep it in the freezer.
If no one is present or contactable for further instructions, your food will be left near your door. Please note that Zoomy's will not be liable for any loss/ the condition of the food left outside.
If the driver is unable to drop off the item at your address e.g. security does not permit entry, the food will be taken back. A re-delivery fee of $20 ($10 for the food to be returned to us and another $10 for redelivery on another day)
What is your return policy?
Due to food safety and hygiene reasons, we are unable to accept any returns of our food.